Contact Us

This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question is really for a casino, a regulator or a support service. We research and compare casino slots not on GamStop for UK readers — we do not operate any gambling site, hold player funds or have access to anyone's casino account.

How to contact the editorial team

Email is the only channel we run. Write to [email protected] and we aim to reply within two working days. Messages sent at weekends usually get picked up on the following Monday.

To get a useful answer first time, include:

• The page or review you are asking about, and the section if it is a long guide
• The casino brand involved, where relevant
• What you expected to find versus what the page says
• Any evidence — terms pages, screenshots of bonus conditions, dated correspondence

Please do not send us account numbers, passwords, card details or copies of identity documents. We have no way to use them and no reason to hold them.

What we can help with — and what we can't

How we make money, stated plainly

Some links to the casinos we list are commercial, and Non Gamstop Casinos may earn a commission when a reader signs up through them. That funding does not buy a position on our tables. Rankings and editorial ratings come from our own research into licensing, bonus terms, payment options, withdrawal conditions and the breadth of the slots and live casino libraries. If you think a commercial relationship has coloured a review, say so in your email and tell us which claim looks wrong — that is exactly the sort of message we want.

Queries about specific casinos we list

Most reader emails concern one of the brands on our tables. Below are the three ranked highest at the time of writing, with the headline offer as advertised by the operator and the conditions worth reading before you contact anyone. Offers change without notice, so always check the casino's own terms page before depositing.

Betmica — rated 10.0

Betmica sits top of our list largely because of the sheer scale of its advertised slots welcome package and the number of free spins attached to it. Advertised offer: 570% up to £5,700 plus 270 free spins. A percentage match that large is only meaningful once you check the matching wagering requirement, the maximum bet allowed while a bonus is active, the expiry window and any cap on what you can withdraw from bonus winnings. The obvious limitation: very large match percentages almost always come with correspondingly heavy playthrough, so the practical value is far below the headline number, and you must commit your own deposit to trigger any of it. New players only, 18+.

Kikibet — rated 9.9

Kikibet earns its place for a welcome structure that pairs a high match with a substantial free spin allocation: 350% up to £5,555 and 300 free spins. For a slots-first reader, spin count matters as much as the cash match, but check which titles the spins are locked to, the spin value, and whether free spin winnings carry separate wagering. Limitation: free spins restricted to a handful of games narrow your choice considerably, and the maximum bonus bet rule can invalidate winnings if you breach it even once. New customers only, minimum deposit applies.

Betninja — rated 9.9

Betninja is the simpler proposition of the three, which is why it stays on the list: £1,000 bonus and 100 free spins for all new players, quoted in pounds, which avoids the currency conversion problem UK readers hit at euro-denominated sites. Flatter offers are usually easier to read and easier to clear. Limitation: the headline total is smaller than its rivals here, and a round-number cap tells you nothing about the deposit tiers behind it — confirm the minimum deposit and the wagering multiplier before you judge it. 18+, terms apply.

Other brands on our tables

We also research WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. Several of these advertise in euros or dollars rather than pounds, which means a currency conversion cost on both deposit and withdrawal for a UK debit card. Our comparison of non GamStop casinos sets out what each one offers in more detail.

Money questions we're asked most

Reading our pages costs nothing. Everything financial happens between you and the casino, and we have no visibility of it — but here is the shape of what to check, and what to tell us if you are reporting a problem.

• Getting money in. Debit cards, bank transfers and e-wallets are the common routes; some sites also take prepaid vouchers or cryptocurrency. PayPal is rarely available at offshore casinos, so verify it on the cashier page rather than assuming. Minimum deposits are typically modest, but a bonus often has its own higher qualifying deposit.
• Fees and conversion. Sites that do not run true GBP accounts convert your pounds at their own rate, and your bank may add a foreign transaction charge on top. Two conversions — in and out — can quietly cost more than any payment fee listed in the terms.
• Getting money out. Expect a first-withdrawal delay while identity verification is completed, then a processing window that varies by method. E-wallets are usually quicker than bank transfers. Weekly or monthly withdrawal caps are common and matter enormously if you win a large amount.
• Verification. KYC means proof of identity and address; source-of-funds checks can follow on larger sums. Submitting documents early, before you request a payout, removes the most common cause of delay.

If you email us about a payment problem, include dates, amounts and the exact wording the casino gave you. We cannot move the money, but we can tell you whether the behaviour matches the published terms, and we log recurring problems against a brand in our research notes.

Complaints: the order to do things in

1. Raise it with the casino's own support first — live chat or email — and ask for a written reference for the case.
2. If it is unresolved, escalate through the operator's formal complaints procedure. Licensed sites must publish one.
3. Take it to the alternative dispute resolution body named in the casino's terms, or to its licensing authority. For sites licensed in Curaçao or Malta, that authority is the overseas regulator, not the UK Gambling Commission.
4. Tell us what happened. We cannot adjudicate, but a documented pattern affects how a brand is written up.

Which games and betting markets we cover

Our reviews focus on slots — including progressive jackpot titles — and on the RTP figures and volatility profiles published by the software providers. We also look at live dealer rooms with blackjack, roulette and baccarat, at standard table games, and at mobile play, since most readers now use a phone. Where a brand runs a sportsbook alongside the casino, we cover that too: pre-match and in-play markets, accumulators, bet builders, cash-out, esports, and whether the casino and sportsbook share a single wallet. Sports free bets carry their own conditions — minimum qualifying odds of around 1.50 to 2.00 are typical — and those terms are separate from any casino bonus. Questions on any of this are fair game for an email.

Regulation, eligibility and where we cannot help

You must be 18 or over to gamble. The casinos we cover hold overseas licences rather than a UK Gambling Commission licence, which is precisely why they are not connected to GAMSTOP, the free self-exclusion scheme covering operators licensed to serve customers in Great Britain. Accepting British customers is not the same as being authorised by the Gambling Commission, and the difference is material: UKGC rules on advertising, deposit limits, complaints and dispute resolution do not apply, and the protections you fall back on are those of the licensing jurisdiction. We can explain how a particular licence works; we cannot tell you a site is safe, and no one honestly can.

If your reason for contacting us relates to gambling harm, please do not wait for our reply. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GAMSTOP registration is free and covers GB-licensed sites for a minimum of six months, one year or five years; it cannot be cancelled once the period begins, and we have no ability to alter it. Blocking software on your devices, and deposit and loss limits where an operator offers them, are worth setting up alongside it. Our responsible gambling guidance covers these tools in more detail.

Business, correction and legal enquiries

Operators, affiliate managers and press contacts can use the same address. Mark the subject line clearly so it reaches the right person. Correction requests are welcome from anyone, including the casinos themselves — send the evidence and we will check it against the operator's published terms before amending a page. Content and usage terms are set out in our terms and conditions, and you can read who writes for the site on our about page.

Last reviewed 26 September 2026. If something on this page is out of date by the time you read it, that is worth an email too.